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  SHIPPING & RETURNS  

SHIPPING POLICY

At BCK Outdoors, we are committed to providing you with an efficient, reliable, and transparent shipping experience. We understand the importance of receiving your outdoor gear promptly and in perfect condition. Our shipping policy is designed to ensure clarity and confidence, so you can focus on your next adventure with peace of mind.

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Shipping Methods and Delivery Times

Standard Shipping:

  • Delivery Time: 4-7 business days

  • Cost: Live Rate (Within Australia Only)

 

Note: Delivery times are estimates and may vary based on your location and any unforeseen delays. We strive to ship orders placed before 12 PM (local time) on the same day.

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Order Processing

  • Orders are processed and shipped Monday through Friday, excluding holidays.

  • Orders placed after 12 PM will be processed the next business day best effort.

  • You will receive a confirmation email once your order is placed and another email with tracking information once your order has shipped.

Packaging and Handling

We take great care in packaging your orders to ensure that your products arrive in perfect condition. All items are securely packaged with protective materials to prevent damage during transit.

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Shipping Destinations

  • We currently ship within Australia, aswell as selected International Destinations

 

Shipping Rates

Our shipping rates are calculated based on the shipping method selected and the destination of your order.

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Tracking Your Order

  • Once your order has shipped, you will receive a tracking number via email.

  • You can track your order using the link provided in the email or directly on our website.

 

Shipping Issues and Delays

If you experience any issues with your shipment, such as delays, missing packages, or damaged items, please contact our customer service team immediately at support@bckoutdoors.com or +61408842426. We will work diligently to resolve any issues and ensure your satisfaction.

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Contact Us

If you have any questions about our shipping policy or need assistance with your order, please don't hesitate to contact us at support@bckoutdoors.com or +61408842426.

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Thank you for choosing BCK Outdoors. We are dedicated to providing you with a seamless and enjoyable shopping experience, so you can gear up and get outdoors with confidence.

RETURN POLICY

At BCK Outdoors, your satisfaction is our top priority. We understand that sometimes a product may not meet your expectations or may arrive damaged. Our hassle-free return and exchange policy is designed to ensure you can shop with confidence and peace of mind. Here's how it works:

 

Easy Returns

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  1. Free Return Shipping: We offer free return shipping on all eligible items. Simply contact our customer service team to receive a prepaid return label.

  2. Condition of Return Items: Products must be returned in their original condition, with all tags and packaging intact. Used or damaged items may be subject to a restocking fee.

  3. Refund Process: Once we receive your returned item, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method.

 

Easy Exchanges

  1. Exchange Window: You can exchange your product for a different size, color, or style within 14 days of receipt. If the item you'd like to exchange is out of stock, you can opt for a refund or choose another product of equal value.

  2. Free Exchange Shipping: We offer free shipping on all exchange items. Contact our customer service team to initiate the exchange process and receive a prepaid return label.

  3. Condition of Exchange Items: Products must be returned in their original condition, with all tags and packaging intact. Used or damaged items may be subject to a restocking fee.

  4. Exchange Process: Once we receive your returned item, we will process the exchange and ship the new item within 7-10 business days. You'll receive a confirmation email with tracking information once your new item is on its way.

 

Damaged or Defective Items

  1. Report Within 7 Days: If your product arrives damaged or defective, please contact our customer service team within 7 days of receipt.

  2. Quick Resolution: We will arrange for a replacement to be sent out immediately or offer you a full refund, including all shipping costs.

  3. Return Shipping for Damaged Items: We will provide a prepaid return label for any items that need to be sent back due to damage or defect.

 

How to Start a Return or Exchange

  1. Contact Us: Reach out to our customer service team via email at support@bckoutdoors.com or call us at +61408842426.

  2. Receive a Return Label: We will provide you with a prepaid return label and instructions on how to send your item back.

  3. Pack and Ship: Carefully pack your item, attach the return label, and drop it off at the nearest shipping location.

  4. Confirmation: Once we receive your return or exchange, we will notify you via email and process your request promptly.

 

At BCK Outdoors, we strive to make your shopping experience as enjoyable and stress-free as possible. Thank you for choosing us, and we look forward to serving you again soon.

If you have any questions or need further assistance, please don't hesitate to contact us. We're here to help!

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